Store Policy

Customer Care

Welcome to PetMed.biz

We are offering most popular veterinary medicines at affordable prices.

Please read the following terms and conditions carefully. By accessing and using the above websites you are agreeing to be bound to the terms & conditions specified herein. PetMed.biz reserves the right to amend these terms and you will be asked to confirm that you have read these when you place an order with us.

You must be over eighteen years of age to use this website and to make payments online.

PetMed.biz will try to make the website fully accessible to you at all times, but cannot guarantee access. On occasion the website may not be available for a short time while maintenance is carried out or for other preplanned reasons.

PetMed.biz reserves the right to refuse access to the websites, terminate customer accounts, disable any user identification code or password, remove or edit content, or cancel orders at our discretion, at any time.

PetMed.biz makes every effort to provide accurate information regarding descriptions of items for sale, prices, recommendations for use and all other matters on its websites. 

PetMed.biz may provide information and advice, both on the website and by email. We will try to ensure this is accurate and appropriate. Information supplied on the websites named above, by email or phone call is not intended to replace the advice you can obtain from your Vet. PetMed.biz will not be liable for any loss or damage which results from the use of the website or the information it contains. All product images are for illustrational purposes only.

Orders will be processed and dispatched as soon as possible. All orders and payments will be screened for evidence of fraudulent activity. In some instances, this may cause a delay in the dispatch of your order. Orders will be dispatched once all of the items ordered are available. If there is a delay on a specific item, you may be contacted to establish whether you would prefer to split the order or wait for a single delivery. We endeavour to supply orders accurately, however the responsibility remains with the purchaser and user of all products to verify that the product is correct prior to use.

If your order arrives damaged please contact our Customer Service team who will arrange a replacement or refund as preferred. Damages should be notified to us within 30 days of receipt. We may ask you for photographs of any damages prior to processing a claim. When you place an order, you may be asked for delivery instructions including a ‘leave safe’ preference. Our couriers will follow these instructions wherever possible.

Payment will be taken at the time of requesting the order (not at the point of dispatch). All items are offered for sale subject to availability. We aim to dispatch all orders within 2 days of receiving payment and (if required) receipt of a valid prescription.

Lost in transit - if an order has not arrived and was dispatched with Royal Mail, please wait 10 working days from the date the item was due to be delivered before contacting our support team. We will then be able to process this as a missing item. For International orders with Royal Mail Air Mail, we need to allow 20 working days from the due date of delivery.

If an order is dispatched with a courier it will be fully tracked and you should contact Customer Service as soon as you believe it may have gone missing in transit.

For all orders, regardless of delivery method, you must report missing items to us within 35 days of the date of dispatch.

 

Privacy & Safety

If you choose to create an account then you are responsible for maintaining the confidentiality of that account & associated password. You must ensure that the password remains confidential in order to prevent unauthorised access to your account. You are responsible for keeping your password safe and secure, for not allowing others to use your account and for any activity which is carried out under your account. PetMed.biz will not be liable for any activity which occurs as a result of your failure in this regard.

Payment Methods


- PAYPAL

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